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Howard Johnson's Poor Management

This evening, at 10:30 pm, I checked into the Howard Johnson's in Bakersfield, CA.  At 10:45, I went to the front desk to buy tokens to do laundry.  At no point did the front desk clerk inform me that the laundry would be locked from 11 pm to 11 am.  There was no sign in the laundry room of these hours, save for the front of the door, which was invisible since it was open.  Now my clothes are behind a locked door, the desk clerk has changed shifts, so the new one is not responsible for my problem, and as she doesn't have the key, she can't do anything.  Since I had planned to leave early in the morning, this has caused me to miss an important appointment, as the earliest possible time I might be able to have dry clothes is 9am.


All the original front desk clerk had to do was say, "The Laundry closes in 10 minutes." We would not have bought tokens, arranged to do our laundry elsewhere. Instead, we are waiting for a police patrol officer to arrive so that we can file a theft of property claim against Howard Johnson's.

Comments

( 3 comments — Leave a comment )
(Deleted comment)
eliskimo
Oct. 8th, 2013 12:11 pm (UTC)
Oh, no! I hope you got it all sorted out.
aztecknight
Oct. 9th, 2013 03:42 am (UTC)
YUCK. Hope you got something worked out without to much more pain
( 3 comments — Leave a comment )

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